UX Exploration

In-Depth-Interviews (IDIs)

Discover the invisible drivers of user behavior: our in-depth interviews uncover latent needs and emotional insights of your target group. With valid methods and well-founded analyses, you receive clear recommendations for action that precisely align your product strategies and sustainably promote your business success.

Group discussions

Gain deeper insights into your target group: professionally moderated group discussions help you discover collective opinions, individual differences and innovative ideas. Use the dynamics of the group to gain valuable insights that will make your product development customized and successful.

Personas

Align design concepts precisely with user needs: With vivid, practical personas, you can foster a deeper understanding of your target group in your team. Our customized and data-based profiles help you avoid missteps and improve the user experience in a targeted way – for greater customer satisfaction and sustainable success.

Customer Journey Mapping

Create consistent user experiences: We use customer journey mapping to analyze your touchpoints, identify weak points and optimize key moments. Find out how you can better meet expectations, reduce bounce rates and increase customer satisfaction – for a seamless and compelling customer experience.

UX Communities

Accelerate your product development with continuous user feedback: Our UX Community enables you to flexibly test ideas and prototypes with an exclusive user pool. Benefit from rapid feedback, deep insights and user-centered development – for better products and more efficient processes.

Melanie
UX Research Manger

Melanie Kröger
UX Research Manager

Dr. Leonie Nowack
Senior UX Researcher

Dr. Leonie Nowack
Senior UX Researcher

Michelle Baumbach
UX Research Manager

Michelle Baumbach
UX Research Manager

Florian Tress
Senior UX Researcher

Florian Tress
Senior UX Researcher

Testimonials
Your success story drives us.

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Telekom

Relaunch Erfolg

SKOPOS NOVA helped us with a very successful relaunch of our homepage www.telekom.de. Working with SKOPOS NOVA was great – There was a real sense of professionalism throughout the process and we felt very comfortable at all times. We will continue to rely on the technical and methodological skills of Till and Juliana in future projects.

Kevin Krüger, Deutsche Telekom Privatkunden-Vertrieb GmbH,
Usability Experte, Internet Sales & Service

MVV

Holistic UX Research

The UX experts from SKOPOS NOVA always guarantee that the expectations of our customers are met and usability obstacles are taken care of. Using extensive research and market insights, they have optimized our website and improved the user-friendliness of our timetable applications.

Michael Albrecht & Hartmut Krietemeyer, Münchner Verkehrs- und Tarifverbund GmbH (MVV)

Brickmakers

8 Concepts - 1 Prototype

The Design Sprint hosted by the SKOPOS NOVA team was very relaxed, yet super productive. It was amazing how quickly they got used to complex and unfamiliar topics. We look forward to future joint projects together.

Liana Frei, BRICKMAKERS GmbH,
UX Designerin

Monika Wack, BRICKMAKERS GmbH,
Product Ownerin

Air Up

UX Community "Hydration Heroes"

You (NOVA) stand above all for flexibility and speed, always being responsive and quality. With you, we have definitely found out that the 24/7 feedback channel of the community is super important and very profitable for product development

Elena Burth at HOLY UX, Air Up GmbH,
Consumer Insights Analyst

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